Privacy Policy

Last updated: March 2026

Your privacy matters to us. This policy explains what data we collect, why we collect it, and how we use and protect it when you use Gately.

1. Information We Collect

We collect information you provide directly, such as your name, email address, and payment details when you register or subscribe. We also collect usage data automatically, including IP addresses, browser type, pages visited, and actions taken within the Service. If you connect third-party services, we may receive data from those providers.

2. How We Use Your Information

We use your information to provide and improve the Service, process payments, send transactional and product emails, respond to support requests, and comply with legal obligations. We do not sell your personal data to third parties. We may use aggregated, anonymised data for analytics and product development.

3. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember preferences, and analyse usage patterns. You can control cookie settings through your browser. Disabling cookies may affect certain features of the Service. We use analytics tools to understand how users interact with our platform.

4. Third-Party Services

We use trusted third-party providers to operate the Service, including Stripe for payment processing, Resend for transactional email delivery, and Cloudflare for infrastructure and security. Each provider has their own privacy policy governing their use of your data. We only share the minimum data necessary for each service to function.

5. Data Storage and Security

Your data is stored on secure servers. We implement industry-standard security measures including encryption in transit (TLS) and at rest. While we take reasonable precautions, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account.

6. Data Retention

We retain your account data for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymise your personal data within 30 days, except where we are required to retain it for legal or compliance purposes such as billing records.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, or export your personal data. You may also have the right to object to or restrict certain processing. To exercise any of these rights, contact us at legal@usegately.com. We will respond within 30 days.

8. Project Owner Responsibilities

If you use Gately to collect data from your own members, you are the data controller for that data. You are responsible for having a lawful basis for processing, maintaining your own privacy policy, and complying with applicable data protection laws. Gately acts as a data processor on your behalf under a Data Processing Agreement.

9. Children's Privacy

The Service is not directed to children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on the Service. The date at the top of this page reflects when the policy was last updated. Continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at legal@usegately.com.